Technical Support Engineer

Job ID
Plano, Texas, United States
Job Type

Talascend is currently seeking a Technical Support Engineer for a contract opportunity in Plano, TX


  • The main function of the support engineer is to support engineering projects by adapting and applying engineering techniques, conducting tests and inspections, and preparing reports and calculations.
  • Determine engineering requirements by conducting inspections and analytical tests, analyzing and synthesizing data, maintaining control charts, determining root causes, and preparing bid specifications.
  • Resolve engineering problems by collecting analyzing information, researching, analyzing, adapting, and modifying engineering techniques.
  • Recommend solutions and prepare drawings, schematics, and diagrams.
  • Meet cost standards by preparing cost-benefit analyses, and track and report expenses.
  • Maintain and improve quality results by completing quality assurance tests, following standards, studying, evaluating, and re-designing processes, and implementing changes.
  • Collect and enter data, generate reports and presentations, and summarize data and trends.
  • Working with customers on a day-to-day basis to resolve customer network issues.
  • Provide technical support to client and its customers over phone and email.
  • Responsible for updating Remedy ticketing systems and reviewing tickets with customer on a weekly basis.
  • Assist in installations issues remotely to VZW Field Techs.
  • Assist in Maintenance Window activities in performing network upgrades and patch installs
  • Assist in development, revisions and execution of: scripts, MOPs and ECNs


  • On Call rotation - Answer phone 24X7 while on call
  • Willing to work Night Shift (maintenance work) about 5 -10 % of the time
  • Knowledge in either RF or Data networks
  • Experience with wireless data and IP networks
  • Experience in system integration and validation
  • Experience with performance analysis and troubleshooting Network Issues
  • Ability to write test plans and test methods/Mops
  • Strong Communication skills
  • Experience with wireless data and IP networks
  • Creativity, verbal and written communication skills, analytical and problem solving ability.
  • Team player and detail oriented.
  • Basic ability to make sketches, engineering drawings and common computations.
  • Basic ability to perform details calculations to compute and establish manufacturing, construction and installation standards and specifications.
  • Basic knowledge of the practical application of engineering science and technology.
  • Previous experience with computer applications and design software related to engineering field.
  • Associates degree in engineering technology or related field required.
  • 2-4 years of experience required.

We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.

Drug Screen may be required for this position.

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Talascend is an EEO Employer – Minorities/Females/Disabled/Veterans/Gender Identity/Sexual Orientation

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