Help Desk Representative

Job ID
Capitol Heights, Maryland, United States
Job Type

Talascend is currently seeking a Help Desk Representative for a contract opportunity in Capitol Heights, Maryland.


  • Considered the Secondary Point of Contact or Help Desk Specialist for ALL incoming customer technical issues.
  • Processes customer queries/issues.
  • Follows document blueprints and standard operating procedures.
  • Ensures accurate logging of all calls.
  • Achieve high customer satisfaction levels.


3+ years working Help Desk Support, Network/Desktop troubleshooting experience with: Re-Imaging Desktops, Windows 7 and 10 Operating Systems, Tier I and 2 support; Including but not limited to, Microsoft Office, Outlook and other Microsoft tools


We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.

Drug Screen may be required for this position.

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Talascend is an EEO Employer – Minorities/Females/Disabled/Veterans/Gender Identity/Sexual Orientation

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