Bi-Lingual Technical Customer Service Rep.
Talascend is currently seeking a Bi-Lingual Technical Customer Service Representative for a contract to direct hire position, located in Farmington Hills, MI
- Answer Hotline phone calls, respond to emails, and chat requests to assist customers with equipment issues and questions
- Be the communicator between end users and internal sources to solve equipment issues
- Maintain knowledge of all private brand customers
- Entering orders, checking status of orders, updating customers of back order items
- Processing warranty registrations
- Dispatching service providers
- Assisting in training service providers, distributors, reps, and outside sales
- Reporting issues back to the correct departments to better the equipment
- Answer product application questions about installation, change intervals, where to purchase, etc. from multiple private brand customers
- Troubleshooting and Diagnostics of service equipment
- Reading electrical/hydraulic flow diagrams
- Bi-Lingual Spanish speaking
We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.
Drug Screen may be required for this position.
Talascend is an EEO Employer Minorities/Females/Disabled/Veterans/Gender Identity/Sexual Orientation