Customer Service Analyst - SAP Experience Required
Job ID
129995
Job Type
Contract
Industry
Automotive
Location
Saint Johns, Michigan, United States
A Talascend client in St. Johns, MI, (located about 20 miles north of Lansing) is seeking a Customer Service Analyst for a 3-month role, with potential for extension. (MUST have SAP experience to be considered.)
In this position, you will coordinate and support activities for the Service Solutions group by performing customer service tasks within the Customer Service Team.
This role includes Blue Cross Blue Shield (BCBS) medical benefits.
ESSENTIAL DUTIES AND RESPONSIBILITIES
REQUIRED:
SAP Experience
Education and/or Experience
In this position, you will coordinate and support activities for the Service Solutions group by performing customer service tasks within the Customer Service Team.
This role includes Blue Cross Blue Shield (BCBS) medical benefits.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Perform customer service tasks including evaluating customer calls, entering purchase orders, providing pricing and availability, and processing online, emailed, and faxed orders.
- Process customer credit application references for review.
- Handle customer payment inquiries, invoice retrieval, order status updates, and record maintenance.
- Assist with customer returns in collaboration with Technical Support and Sales teams.
- Help maintain pricing data and update the customer database; open new accounts as approved by the Credit Department.
- Enter customer credit card payments through the website.
- Coordinate with Shipping, Receiving, Product Development, and other departments to ensure timely customer deliveries.
- Perform any additional tasks assigned by the supervisor or manager.
REQUIRED:
SAP Experience
Education and/or Experience
- High School diploma or equivalent.
- Two years of customer service or call center experience, preferably in the automotive industry.
- General automotive knowledge preferred not required
- Proficiency with Microsoft Office software (Word, Excel, Access).
We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.
Background Check and Drug Screen may be required.
Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.