Global Service Commodity Manager

Job ID
130354
Job Type
Contract
Industry
Manufacturing
Location
Auburn Hills, Michigan, United States
Talascend is currently seeking a Global Service Commodity Manager  for a contract opportunity located in Auburn Hills, MI.

Position Summary:
The Service, Parts & Customer Care Organization is seeking a highly skilled and solutions-oriented Global Service Commodity Manager – Diesel / Transmission / Driveline to join our Technical Assistance team in Auburn Hills. This position leads a talented technical support team in driving field issue resolutions and ensuring successful repair strategies.

Key Responsibilities:
  • Serve as the champion for resolving diesel, transmission, and driveline-related field issues using data from field reports and call centers.
  • Collaborate daily with Product Development, Customer Experience, and Technical Safety and Regulatory Compliance (TSRC) teams to manage and resolve field issues.
  • Act as the primary internal escalation contact for field actions and liaison for repair methods and communication strategy.
  • Stay current with all field issues and maintain deep technical expertise across diesel, transmission, and driveline systems.
  • Lead initiatives to improve Fixed First Visit performance, Customer Service Index (CSI), and related service metrics.
  • Manage, develop, and support the Field Technical Support team to meet performance goals and ensure workload balance.
  • Provide cross-functional leadership and guidance on dealer processes and field repair direction.
Required Qualifications:
  • Bachelor’s degree in Engineering, Automotive Technologies, or a closely related field.
  • Minimum 3 years of leadership experience with demonstrated stakeholder engagement.
  • Minimum 5 years of technical experience with diesel, transmission, and driveline systems.
  • Strong supervisory, communication, and presentation skills.
  • Proficient in Microsoft Office (Excel, PowerPoint, Access, Word).
  • Ability to manage priorities in a fast-paced environment and work across various organizational levels.
Preferred Qualifications:
  • Engineering-level systems expertise.
  • 5+ years of dealership or field systems/process experience.
  • Established relationships with engineering and quality teams.
  • Technical expertise in diesel engine drivability/emissions, transmissions, and drivelines.
#IND

We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.

Background Check and Drug Screen may be required.

Apply Now

Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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