B2B Care Business Analyst
Talascend is currently seeking a B2B Care Business Analyst for a contract opportunity with our client in Englewood Cliffs, New Jersey.
Overview
The role involves carrying out various administrative functions, project support, and cross-departmental collaboration to enhance B2B customer satisfaction and improve service processes.
Responsibilities
- Review of service plans and project support
- Document important progression and discussions
- Generate reports and create presentations
- Cross-departmental collaboration to provide B2B customer satisfaction
- Prepare reporting for senior leadership and global headquarters
- Develop and improve B2B service processes
Qualifications
- Bachelor's degree in business management, economics, finance, accounting or relevant field required
- 5+ years of related administrative and project management experience
- 2-4 years experience required
Requirements
- Bilingual for English and Korean (Read and Write - A Must)
- Must have experience with Microsoft Standard Office Suite
- Must have demonstrated project and program management skills
- Proven experience of successful planning and executing projects and/or events
- Ability to create effective relationships, influence and collaborate internally and externally at all organizational levels
- Must have the ability to manage through fast paced environment
- Verbal and written communication skills
- Attention to detail, customer service and interpersonal skills
- Ability to work independently and manage one's time
- Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods
- Ability to apply accounting and mathematical principles to work as needed
- Ability to analyze business trends and project future revenues and expenses
- Previous experience with computer applications, such as Microsoft Word and Excel; Enterprise Application experience a plus
Shift
5 days per week in office
We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.
Background Check and Drug Screen may be required.
Pay range is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. Talascend also offers a variety of benefits including: health and disability insurance, 401(k), EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, plan requirements, schedule type, and client work site mandates.
Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.