Technical Support Specialist
Talascend is currently seeking a Technical Support Specialist for a contract opportunity with our client in Phoenix, Arizona.
Overview
This role is critical to maintaining seamless operations and ensuring high-quality service delivery during U.S. business hours.
Responsibilities
- Provide technical assistance via phone, email, and in-person requests.
- Troubleshoot and resolve issues related to VMware, Windows, Linux, and basic scripting.
- Document, track, and monitor incidents to ensure timely resolution.
- Collaborate with team members to identify recurring issues and recommend improvements.
- Follow established procedures and guidelines to perform job functions.
- Maintain a high level of customer service and professionalism.
Qualifications
- Associates degree in a related field preferred.
- 0-2 years of experience in technical support or a related area.
Requirements
- Familiarity with commonly-used IT concepts, practices, and procedures.
- Ability to follow instructions and work under close supervision.
- Strong communication and problem-solving skills.
- VMware administration
- Windows and Linux system administration
- Basic scripting (e.g., PowerShell, Bash)
- Customer service and support experience
Shift
U.S. business hours
We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.
Background Check and Drug Screen may be required.
Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.