Rail Field Maintenance Technician

Talascend is recruiting for a Rail Field Maintenance Technician for a  company based in Kearny, NJ.

*Rail experience required*

OVERVIEW: 

The Technician is assigned to a specific project related to the Rail Industry.  Customer callouts, managing / inspecting subcontractors work, providing technical service, repair support, troubleshoot issues and offer technical knowledge, as necessary.  High degree of technical acumen and empathy in understanding the customers situation and efficiently resolving the issue with minimal interference to the customer’s normal course of business.  On site work at the customer is required and ability to adapt customers policies and providing high-quality service. 

PRIMARY RESPONSIBILITIES:

• Dispatched to the customer to complete mechanical changes to the product.
• Positive communication with the customer communicating tasks to be completed and timing.
• Work independently / efficiently / quickly following work instructions to complete repair / replacement.
• Inspecting the product for any other issues and or troubleshooting to ensure all required work has been completed to the satisfaction of the work instruction and/or customer.
• If needed, provide technical training on repair and improving life expectancy of the product.
• Prepare and submit service reports for every day of every visit.
• Present oneself in accordance with company values.
• Stay current on products and maintain high technical competence of manufacturing / quality processes.
• Proactively interfaces with other departments; engineering, quality, production, and sales.
• Supervise and organize 3rd party companies during their work on the specific equipment to ensure all required work has been completed to the satisfaction of the work instructions.
• Check and inspect work done by 3rd party companies according to the work instructions.
• Participation in internal and external customer meetings.
• Daily online documentation reporting status of work completed.
• Monitoring the status of the work to be completed.
• Ensures work environments are safe, organized, and meet legal obligations.

POSITION REQUIREMENTS: 

• Successfully pass the NJT safety test, must be completed and badge received prior to being onsite.
• High school diploma or GED.
• Relevant technical certificates.
• 4 years’ work experience as a field service technician with subcontractor management.
• Mechanical Skills in Hydraulics, Pneumatics, Electrical, and multiple manufacturing process areas.
• Certified Welder and/or Customer Service experience desired.
• Proactive communication (verbal and written).
• Problem Solver - Identifies / resolves problems in a timely manner; Gathers / analyzes information skillfully; Works well in group problem solving situation.
• Ability to create reports according to customer requirements using MS-office tools and share them with the team out of a mobile office environment.
• Ability to read product and technical drawings, as well as write and present detailed service reports.
• Strong personality skills and adjust behavior to promote positive communication.
• Excellent attention to detail, conscientious and diligent.
• Ability to travel and work according to a changing schedule.
• Excellent time management skills.