Product Manager
Job ID
130489
Job Type
Contract
Industry
Manufacturing
Location
Auburn Hills, Michigan, United States
Talascend is currently seeking a Product Manager for a contract opportunity in Auburn Hills, MI.
SUMMARY:
The Service, Parts & Customer Care Organization is currently seeking a highly skilled, solutions-oriented Global Service Commodity Manager – Diesel / Transmission / Driveline to join the Technical Assistance team in Auburn Hills. This role is responsible for managing a highly talented technical support team and executing deliverables aligned to field issue resolution initiatives.
RESPONSIBILITIES:
REQUIREMENTS:
Education & Experience:
Preferred Qualifications:
Onsite Expectation: 3–5 days per week at CTC
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SUMMARY:
The Service, Parts & Customer Care Organization is currently seeking a highly skilled, solutions-oriented Global Service Commodity Manager – Diesel / Transmission / Driveline to join the Technical Assistance team in Auburn Hills. This role is responsible for managing a highly talented technical support team and executing deliverables aligned to field issue resolution initiatives.
RESPONSIBILITIES:
- Serve as champion for the resolution of product issues identified through Field Reporting and various call center data trends
- Interact daily with Product Development, Customer Experience, and Technical Safety and Regulatory Compliance (TSRC) at varying levels of management to ensure successful field resolution of product issues
- Act as the primary internal global escalation point to ensure timely release of pending field actions
- Function as the primary liaison to Product Development and Customer Experience for appropriate repair methods and communication strategies
- Maintain awareness of all field issues impacting the respective commodity areas
- Maintain technical expertise in past, present, and future vehicle diesel, transmission, and driveline systems and repair processes
- Investigate, propose, and implement solutions for Fixed First Visit-related issues
- Lead and manage initiatives to improve Fixed First Visit, Customer Service Index (CSI), and other service-related projects
- Oversee daily management of the commodity-specific Field Technical Support team—including team member development, performance goals, and workload balance
- Perform other projects and tasks as delegated
- The employee will work cross-functionally to provide guidance in field and dealer processes and deliver direction to ensure successful resolution of product-related field issues. The selected candidate must be able to identify and implement solutions that enhance departmental performance and efficiency.
REQUIREMENTS:
Education & Experience:
- Bachelor’s degree in Engineering, Automotive Technologies, or a closely related field
- Minimum 3 years of leadership experience with proven ability to develop effective working relationships with internal/external customers and stakeholders
- Minimum 5 years of technical experience directly related to the design or repair of vehicle communication networks, electrical systems, software, body, chassis systems and components
- Strong understanding of dealership operations, warranty systems, and the dealership technician environment
- Strong supervisory, presentation, communication, and writing skills
- Self-motivated with a commitment to team orientation
- Ability to interact effectively with various levels of management
- Ability to multi-task and prioritize in a challenging, fast-paced environment
- Ability to deal effectively with a wide range of dealership personnel and field operations staff
- Proficient in Microsoft Office – Excel, PowerPoint, Access, Word
Preferred Qualifications:
- Engineering-level systems expertise
- 5+ years of experience with dealership and/or field systems and processes
- Existing, positive relationships within engineering and quality organizations
- Experience with communication networks, electrical systems, software, body, and chassis
Onsite Expectation: 3–5 days per week at CTC
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We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.
Background Check and Drug Screen may be required.
Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.