EV Technical Service Agent
Job ID
130463
Job Type
Contract
Industry
Manufacturing
Location
Warren, Michigan, United States
Talascend is currently seeking a EV Technical service Agent for a contract opportunity in Warren, MI.
SUMMARY:
The main function of a controls engineer is to initiate control system design from written sequences of operation. A typical controls engineer is responsible for designing complex piping and wiring diagrams along with providing technical support across various control systems projects.
JOB RESPONSIBILITIES:
Technical diagnosis and troubleshooting
REQUIRED SKILLS / EXPERIENCE / EDUCATION:
SUMMARY:
The main function of a controls engineer is to initiate control system design from written sequences of operation. A typical controls engineer is responsible for designing complex piping and wiring diagrams along with providing technical support across various control systems projects.
JOB RESPONSIBILITIES:
Technical diagnosis and troubleshooting
- Navigate available tools to perform remote diagnosis & troubleshooting
- Provide resolution guidance for site visits to other parties
- Ensure high customer satisfaction during issue resolution
- Create/update cases in Salesforce
- Work with logistics for parts ordering/return
- Serve as lead for technical escalations from service partners, non technical advisors and others
- Provide training as subject matter expert on technical details
- Provide flow related insights/feedback to improve efficiencies and customer satisfaction
- Determine warranty status & manage claims
- Reconcile at month end for claims made with logistics, if required
- Warm transfers/ service tech scheduling, if required
- Train other agents as required
- Support creation of training materials based on experience
REQUIRED SKILLS / EXPERIENCE / EDUCATION:
- Evidence of safety-first attitude
- 3+ years as electrician or working on electrical components, EV charging equipment repair/installation experience strongly preferred
- Minimum 2 years of experience in a call center/customer facing environment
- Proficiency in Microsoft Word, Outlook, Teams, PowerPoint, and Excel; and Salesforce
- The ability to balance competing priorities while maintaining effectiveness in a dynamic, often chaotic environment
- Adept oral and written communication skills that involves understanding the customer; getting the message across; presenting information effectively; and communicating openly
- High level of interpersonal skills to work effectively with others
- Computer skills to develop, maintain, and analyze data
- Demonstrated ability to learn new technologies and processes, and adapt to change
- Ability to innovate, solve complex issues, and present new ideas
- Excellent time management skills - the ability to effectively and efficiently use your time to focus on the most impactful activities and challenge those that distract from the identified goal
- Responsive and understanding of business issues and data challenges in Aftersales and IT Systems
- High level of analytical ability where problems are unusual, difficult, or complex
- Ability to lead problem solving activities and manage resolution targets
- Associate/Trade degree in related space and or four years of equivalent experience (electrical)
- Valid drivers license
We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.
Background Check and Drug Screen may be required.
Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.