Customer Plant Lead
Job ID
130175
Job Type
Contract
Industry
Manufacturing
Location
Dundee, Michigan, United States
Talascend is currently seeking a Customer Plant Lead for a contract opportunity located in Dundee, MI.
Description:
We are seeking a detail-oriented and proactive Customer Plant Lead (CPL) to serve as the Voice of the Customer by analyzing warranty data, returned parts, and service information to uncover actionable issues. The CPL will collaborate closely with the Manufacturing Plants Process Engineering Team and Control Tower Pre-Analysts to identify emerging issues and deliver clear, well-structured problem statements to reduce resolution time for customer concerns.
Key Responsibilities:
Requirements:
Preferred Qualifications:
Description:
We are seeking a detail-oriented and proactive Customer Plant Lead (CPL) to serve as the Voice of the Customer by analyzing warranty data, returned parts, and service information to uncover actionable issues. The CPL will collaborate closely with the Manufacturing Plants Process Engineering Team and Control Tower Pre-Analysts to identify emerging issues and deliver clear, well-structured problem statements to reduce resolution time for customer concerns.
- Lead Short Loop market meetings (morning and evening) with updated claims data
- Investigate warranty issues and assign responsibility through GIMs (Global Issue Management)
- Collaborate with manufacturing plants to evaluate process-related warranty issues
- Accelerate part analysis for high-priority investigations
- Act as liaison for warranty and plant quality concerns between Control Tower and engineering
- Document vehicle warranty status accurately, distinguishing between old and new issues
- Maintain warranty claim coverage for assigned propulsion lines/plants
- Support Field Early Warning (FEW) during new product launches
- Bachelor’s degree or higher in Engineering
- Minimum 5 years of experience in engineering, manufacturing, supplier operations, or quality, including warranty experience
- Strong verbal and written communication skills
- Proven ability to collect, analyze, and communicate complex data
- Highly organized with strong analytical and interpersonal skills
- Detail-oriented, adaptable, and able to manage multiple priorities
- Fluent in English (spoken and written)
- Familiarity with automotive systems
- Working knowledge of Palantir applications (MAP, Contour), GIM, Service Library, PRAS+
- Experience with dealer service information
#IND
We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.
Background Check and Drug Screen may be required.
Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.