Warranty Claims Analyst
Talascend is currently seeking a Warranty Analyst for an opportunity in Warren, MI
OVERVIEW:
We are seeking a detail-oriented analyst to support our Warranty Cost Recovery team by performing in-depth investigations into individual warranty claims. This role is responsible for identifying and resolving data gaps that prevent accurate supplier attribution. The ideal candidate brings investigative skills, familiarity with automotive systems, and the discipline to work through claim-level reviews that feed into broader recovery strategies.
RESPONSIBILITIES:
• Review individual warranty claims with missing or inconsistent information
• Identify patterns and root causes that lead to unmapped or misattributed claims
• Enrich claim data by leveraging repair procedures, service bulletins, and part traceability
• Collaborate with recovery leads and supplier quality engineers to validate findings
• Document repeatable logic and insights to inform automation and scaling efforts
QUALIFICATION:
• Bachelor’s degree in Automotive Technology, Mechanical Engineering, Business, or related field
• 2–4 years of experience in warranty, quality, or service operations within the automotive industry
• Strong critical thinking and investigative skills
• Familiarity with dealership repair documentation and vehicle diagnostic codes (DTCs)
• Excellent documentation and data entry skills with a high degree of accuracy
• Proficiency in Excel required; Power BI experience a plus
• Comfortable working in a fast-paced, ambiguous environment
#IND
We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.
Background Check and Drug Screen may be required.
Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.