Digital Workplace Engineer

Talascend is currently seeking a Digital Workplace Engineer for a contract opportunity with our client in Kinston, North Carolina.

Overview
The role is responsible for the design, deployment, management, and support of all end-user computing devices, collaboration tools, and the overall digital employee experience.

Responsibilities

• Provide timely and effective technical support for all desktop, laptop, mobile devices, and associated peripherals, including hardware, software, and collaboration tools.
• Diagnose and resolve complex technical issues related to operating systems (Windows, macOS, Linux), applications, and network connectivity within the digital workplace.
• Manage user accounts, permissions, and access rights in accordance with security policies, focusing on a seamless user experience.
• Image, configure, and deploy new and replacement desktop, laptop, and mobile systems.
• Manage and maintain endpoint management solutions (e.g., SCCM, Intune, Jamf) for software distribution, patch management, inventory, and policy enforcement.
• Administer and support collaboration platforms (e.g., Microsoft 365, Teams, SharePoint, video conferencing solutions).
• Develop and maintain standard operating procedures (SOPs) for digital workplace support, deployment, and management.
• Troubleshoot basic network connectivity issues (TCP/IP, DNS, DHCP, Wi-Fi) impacting end-user devices and digital workplace services.
• Understand network topologies, VPN configurations, and cloud connectivity to assist in resolving user access problems.
• Collaborate with network and infrastructure teams on projects and incident resolution impacting the digital workplace and end-user services.
• Assist in documenting network and infrastructure configurations relevant to digital workplace support.
• Implement and enforce endpoint security policies and configurations (e.g., antivirus, anti-malware, encryption, DLP, MFA) across the digital workplace.
• Respond to and assist in the remediation of security incidents involving end-user devices and accounts.
• Educate users on cybersecurity best practices and promote a security-aware culture.
• Ensure compliance with industry regulations and company security standards for all digital workplace technologies.
• Maintain accurate records of hardware inventory, software licenses, and support activities in the IT service management (ITSM) system.
• Create and update technical documentation, user guides, and knowledge base articles for digital workplace technologies.
• Generate reports on digital workplace performance, user satisfaction, and support metrics.
• Participate in IT projects related to digital workplace upgrades, migrations, new technology implementations, and employee experience initiatives.
• Work collaboratively with other IT team members, business units, and vendors to deliver effective digital workplace solutions.
• Champion the adoption of new digital tools and practices to improve productivity and collaboration.

• Bachelor's degree in Computer Science, Information Technology, or a related field, OR equivalent practical experience.
• 7 years of experience in a desktop support, endpoint engineering, or digital workplace role, preferably within a large enterprise or manufacturing environment.
• Proficiency in supporting and troubleshooting Windows (10/11) and macOS operating systems.

• Experience with endpoint management tools (e.g., Microsoft Intune, SCCM, Jamf).
• Strong understanding of Active Directory, Azure AD, Group Policy, and identity and access management (IAM) concepts.
• Experience with Microsoft 365 suite administration (Teams, SharePoint, OneDrive, Exchange Online).
• Solid understanding of TCP/IP, DNS, DHCP, VPN, and wireless networking concepts.
• Ability to perform basic network troubleshooting.
• Familiarity with server virtualization (e.g., VMware, Hyper-V), cloud services (e.g., Azure, AWS), and general IT infrastructure components.
• Knowledge of endpoint security principles, antivirus/anti-malware solutions, data encryption, multi-factor authentication (MFA), and incident response basics.
• Experience with scripting (e.g., PowerShell, Bash) for automation of digital workplace tasks is desirable.
• Familiarity with ITIL or other ITSM frameworks.
• Excellent problem-solving and analytical skills.
• Strong communication (written and verbal) and interpersonal skills, with an ability to explain technical concepts to non-technical users.
• Customer-focused with a dedication to providing a high-quality digital employee experience.
• Ability to work independently and as part of a team in a collaborative environment.
• Proactive, self-motivated, and eager to learn new technologies and improve processes.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.

• iOS and Android experience is a plus.
• Familiarity with security frameworks (e.g., NIST, ISO 27001, CMMC) is a plus.