Site Support Specialist III

Job ID
132168
Job Type
Contract
Industry
Manufacturing
Location
Lansdale, Pennsylvania, United States

Talascend is currently seeking a Site Support Specialist III for a contract opportunity with our client in Lansdale, Pennsylvania.

Overview

This role will be responsible for IT critical site support, located in Lansdale PA. Supporting mixed network environment, meeting the need of the business user, software and peripheral equipment and the documentation of practices relating to these technologies.

Responsibilities

  • Add new systems to the network; unlock/reset user account password
  • Complete hardware installations, equipment moves; BIOS patches; hardware troubleshooting; desktop hardware support of end user systems
  • Patching drops, monitoring network availability; troubleshooting connectivity issues; make custom length patch cables; ability to troubleshoot with network analyzer
  • Troubleshoot phone connectivity issues, programming extension changes; deploying new services.
  • Install/deploy licensed software on workstations; ensure software asset management policies are followed.
  • Provision user workstations using documented process, have knowledge of deploying systems imaging tools with current OS patches for new and older systems; imaging and inventory new systems for stock; collect and dispose of obsolete equipment abiding by the IT Asset Management Policy/SOP.
  • Ensure user workstations are up to date with all security patches currently reported as necessary
  • Maintain printers, contact vendors for printer repairs; work with Systems admin staff to configure new print queues and new printers.
  • Corporate Mobile Device management experience, mobile device troubleshooting
  • Participate in daily huddles to review aging, unallocated tickets related to problems/issues/delays to limit User escalations and to improve user response/resolution time.
  • Ensure fellow End-User support team members are also abiding by IT Asset Management process, ensure IT meets the annual goal deliverable of abiding by Asset Management to support certifications and controls.
  • Improve and maintain 6S in your area; make suggestions for improvements.
  • Participate in Lean/Six Sigma activities in own work area as well as events for other areas to enhance cross-functional problem solving.

Qualifications

  • Bachelor degree in Information Technology or 5 years of experience
  • 5 Years network technical troubleshooting in Corporate wide area network (WAN) environment
  • 5 Years supporting and deploying voice over internet protocol (VOIP) solutions
  • 5 Years Mobile Device Management experience
  • 5 years deploying end user hardware laptops, desktops, via automated provisioning solutions

Requirements

  • A+ Certification and knowledge of PC Architecture
  • Advanced knowledge supporting MS Teams, ZOOM Meetings, ZOOM Administration
  • Advanced knowledge of MS Office Suite
  • Analytical skills: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Time Management & organizational skills: flexibility and adaptability to changing priorities and assignments; ability to maintain confidentiality; ability to perform with a high degree of multi-tasking familiar with usage in general office equipment
  • Excellence Behaviors: remain engaged, proactive and positive even in tough circumstances; own assignments and be fully accountable for their success; align actions, behaviors and conversations to what matters most; bring out the best in others and recognize the value in every person's contributions
  • 10% or less travel may be required


We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.

Background Check and Drug Screen may be required.

Apply Now

Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Start a new job search