Sales Support Specialist
Talascend is currently seeking a Sales Support Specialist for a contract opportunity with our client in Atlanta, Georgia.
Overview
This role involves managing sales technology tools, including license and user setup, training, and communication plans, while ensuring feedback and tool adoption are tracked.
Responsibilities
- Manage licenses, user setup and configuration changes across the sales technology tools
- Provide demo of the enhancement to capture initial feedback
- Generate basic training materials that can be customized by the GBEs to suit their audience better
- Track user-reported issues with IT, ensure resolution and communication
- Lead the delivery of Train-the-Trainer sessions
- Develop launch communication plans to include relevant information on features, hyper-care support, office hours, feedback capturing mechanism, etc.
- Lead office hours, capture/consolidate/prioritize feedback and translate to corrective action
- Generate tool usage report on onboarding and adoption
Qualifications
- Bachelor's degree
- 2 or more years of hands-on experience with Salesforce or another CRM tool in an administrative role
- 1 or more years in a Sales Support function
Requirements
- Strong Excel experience
- Comfortable working with technical development team in providing business context during migration/development cycles
- Familiarity with other common sales technology tools such as Highspot, Seismic etc.
- Proven ability to leverage cross-functional resources
- Strong problem solving, quantitative and analytical abilities
- Strong communication skills and ability to work in cross-functional environment
We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.
Background Check and Drug Screen may be required.
Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.