Sales Support Specialist-REMOTE

Job ID
133234
Job Type
Contract
Industry
Power
Pay Rate
$28 - $31 an hour
Location
Work from home

Talascend is currently seeking a Sales Support Specialist for a remote opportunity with our client.

Overview
As a Sales Support Specialist, you will work closely with your Territory’s Sales Managers to support their sales activities for improving customer interaction and growing overall sales opportunities.

Responsibilities

  • Support the focused sales growth of an assigned geographic area to achieve P&L financial targets.
  • Manage customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems, by phone or e-mail.
  • Perform operational activities such as creation of accounts, setup of items, management of E-commerce platform orders, follow business processes and policies to ensure compliance.
  • Presales support, customer inquiries, quote preparation.
  • Order entry and order management. Coordinate all entities involved in providing pre-order booking support, order entry and order management support up to shipment and invoicing including sales conversion risk and opportunity management.
  • Support tendering and order management activities requiring application of product line technical knowledge.
  • Identify and execute on opportunities for continuous improvement that impact on customer satisfaction, productivity, cost control, and P&L financial targets.
  • Provide administrative support including but not limited to compiling reports, monitoring performance indicators for sales and performance, managing performance tracking tools, and utilizing Salesforce.
  • Key contact for customers and sales teams to resolve financial issues, billing disputes, credit memos, collections, and payments including credit card transactions.
  • Provide trainings and presentations to teammates, cross functional teams, sales channels, and customers.
  • Build customer satisfaction through outstanding relationships and communications.
  • May visit local customers and sales channels or travel.
  • Work within predefined targets and metrics – Key Performance Indicator (KPI) oriented.
  • Monitor and report on Targets To Improve (TTI).
Qualifications
  • Bachelor's degree in Engineering or Engineering Technology diploma from an accredited university or college or, Business Degree
  • Experience in Grid Automation product lines.
  • 3 years of experience in a customer service or sales position or industry-related role.
  • Excellent oral and written communication skills.
  • Proficient with MS-Office.
  • Proficient with Salesforce or similar CRM software / systems / processes.
  • Additional experience working in field activities or Sales Support.
  • Technical knowledge on Grid Automation products.
  • Knowledge of Electricity Transmission, Distribution & Industrial markets.
  • Established analytical ability.
  • Knowledge in ORACLE and SAP.
  • Teamwork oriented and demonstrate high level of initiative, problem solving, information seeking and eager to learn.
  • Ability to work in a fast paced, high stress environment with multiple simultaneous priorities.
  • Excellent organizational and time management skills.
  • Shift: Remote: EST or CST preferred. 8am - 5pm local time.

We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.

Background Check and Drug Screen may be required.

Apply Now

Pay range is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. Talascend also offers a variety of benefits including: health and disability insurance, 401(k), EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, plan requirements, schedule type, and client work site mandates.

Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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