Learning Management System Support Analyst

Job ID
134395
Job Type
Contract
Industry
Manufacturing
Location
Warren, Michigan, United States

Talascend is currently seeking a Learning Management System Support Analyst for a contract opportunity with our client in Warren, Michigan.

Overview

This role involves providing hands-on operational and technical support for enterprise learning platforms, focusing on system stability, platform changes, and user assistance. The support includes LMS-to-LMS migration, data validation, and platform stabilization, emphasizing execution rather than ownership or migration leadership.

Responsibilities

  • Support day-to-day administration of enterprise LMS/LXP platforms (e.g., Cornerstone, Degreed, Workday)
  • Configure courses, curricula, assignments, audiences, and learning paths
  • Perform quality checks on content, metadata, and learner experience
  • Provide Tier 2 support for platform issues; troubleshoot and escalate as needed
  • Assist with content uploads, testing, and validation (SCORM/xAPI)
  • Support release testing, regression testing, and post-release verification
  • Execute configuration changes based on defined requirements
  • Help burn down operational backlogs (tickets, cleanup, reporting requests)
  • Run and validate standard LMS/LXP reports
  • Support data checks related to completions, assignments, and user access
  • Assist with Workday user file validation and issue identification (no ownership of integration design)
  • Document issues and patterns for escalation to IT or vendors
  • Work with platform vendor support teams on tickets and defects
  • Support internal stakeholders (L&D, HR, IT) by answering platform questions
  • Document solutions, FAQs, and standard operating procedures

Qualifications

  • Required degrees or certifications
  • 5+ years supporting enterprise LMS/LXP platforms
  • Bachelor's degree in learning or equivalent years of experience and lesser degree
  • Strong understanding of LMS administration, learning assignments, and reporting
  • Experience working with SCORM/xAPI content
  • Comfortable working from defined requirements and processes
  • Strong documentation and communication skills
  • Experience with Cornerstone, Degreed, or Workday
  • Familiarity with ServiceNow or ticketing workflows
  • Experience supporting platform upgrades or stabilization periods

Preferred Qualifications

Shift

Standard day shift, Monday to Friday, 8 am to 5 pm with flexibility from 7 am to 4 pm.

We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.

Background Check and Drug Screen may be required.

Apply Now

Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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