Office Coordinator

Talascend is currently seeking an Office Coordinator for a contract opportunity with our client in Warren, Michigan.

Overview

This role involves coordinating dealer post-verification activities, maintaining accurate records of dealer requests, and communicating effectively with dealership personnel and internal stakeholders to ensure timely follow-up and compliance.

Responsibilities

• Send clear, professional email communications to dealers regarding post-verification requests and required follow-up actions.
• Track dealer requests, post-verification requests, response status, due dates, and outstanding items using established tracking tools.
• Monitor incoming dealer responses and identify requests that require additional information or follow-up.
• Follow up with dealers when responses are incomplete, overdue, or require clarification.
• Maintain accurate and up-to-date documentation for each request and verification activity.
• Escalate unresolved dealer issues, recurring concerns, and potential compliance risks to the Warranty Legislation Lead.
• Prepare routine status updates summarizing open requests, completed verifications, overdue items, and issues requiring attention.
• Coordinate with internal team members to resolve questions and keep post-verification activities moving forward.
• Follow established procedures, communication standards, and data-handling requirements.
• Support continuous improvement of request-tracking and dealer follow-up processes.
• Monitor Retail Rate and Post Verification Shared mailboxes for requests and questions.

Qualifications

• Associates degree in management, finance, or related field; college degree or equivalent training preferred.
• 2-4 years of experience in an office coordination, customer service, or related role.
• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Experience using Microsoft Outlook, Excel, and Teams or comparable business tools.
• Ability to manage multiple requests, deadlines, and follow-up activities simultaneously.
• Ability to work independently, prioritize daily activities, and escalate issues appropriately.
• Ability to maintain accurate records and handle business information with discretion.
• Demonstrated ability to perform the duties of this position through relevant experience, training, or education.

Preferred Qualifications

• Experience in automotive, dealership operations, warranty, customer service, compliance, or related business processes.
• Experience maintaining trackers, preparing status reports, or monitoring service-level deadlines.
• Familiarity with Microsoft SharePoint, PowerApps, Power BI, or similar workflow and reporting tools.
• Associate degree or equivalent business experience.

Shift

This position follows a standard work schedule of 8 am to 5 pm, Monday through Friday.


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