Talascend is currently seeking an Operations Coordinator for a long-term contract opportunity with our client in Plano, Texas.
Overview
This role involves supporting communication with outsourced teams, handling escalations, reviewing labor rates, auditing warranty claims, and managing large data sets. The position requires strong attention to detail and proficiency in MS Office.
Responsibilities
- Communicating daily with the outsourced team in Rivervale, NJ to assist and resolve issues and escalations
- Handling internal/external escalations from service partners, field operations, and accounts receivable teams
- Reviewing requested labor rates with contracts and updating rates in the system
- Assisting in auditing warranty claims prior to warranty closing
- Compiling and managing large amounts of data from the system
- Preparing ad hoc reports related to warranty trends and costs
Qualifications
- Bachelor’s degree required
- Good communication skills
- Advanced skills in MS Office, especially Excel
- Demonstrated ability to perform the duties of this position through relevant experience, training, or education
We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.
Background Check and Drug Screen may be required.
Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.