Talascend is currently seeking a VoIP Network Engineer for a contract opportunity with our client in New York, New York.
Overview
This position supports voice-over-internet-protocol, network, wireless, telecommunications, and virtual meeting systems. The role is performed onsite with limited remote days possible.
Responsibilities
- Manage voice-over-internet-protocol call manager systems.
- Program and troubleshoot voice-over-internet-protocol phones and telecommunications issues.
- Administer licensing and users on call manager systems.
- Help manage physical connections from internet service providers, including demarcation points, fiber, plain old telephone service, and fax lines.
- Perform network cable pulls and install network drops.
- Work with network teams to resolve network, wireless, and voice-over-internet-protocol issues.
- Resolve help desk trouble tickets through end-to-end resolution.
- Maintain and support assigned tributary equipment.
- Perform physical-layer troubleshooting for network switches and fiber connections.
- Monitor meeting quality and bandwidth usage and use available administrative portals and network telemetry data to identify and troubleshoot online meeting issues.
- Support conference rooms and virtual meeting equipment, including setup, configuration, maintenance, and troubleshooting.
- Support wireless access points and installations.
- Collaborate with network, software, and internet service provider teams to resolve collaboration and call quality issues.
- Perform other duties that arise in support of organizational operations.
Qualifications
- One to three years of experience working with voice-over-internet-protocol call manager systems.
- One to three years of experience with network and wireless equipment.
- One to three years of experience performing network cable pulls, installing network drops, and troubleshooting fiber connectivity.
- One to three years of experience working with internet service provider, demarcation, fiber, plain old telephone service, and fax line connections.
- Ability to obtain a public trust clearance.
- U.S. citizenship or permanent resident status and at least three years of U.S. residency.
- Strong attention to detail and the ability to process tasks efficiently and accurately.
- Integrity and the ability to maintain strong moral principles.
- Ability to develop, maintain, and promote standardized processes, procedures, and workflows.
- Willingness to learn and adapt to new technologies and solutions.
- Strong interpersonal and communication skills when working with coworkers, vendors, faculty, staff, and students.
Preferred Qualifications
- Certified network associate certification or voice-over-internet-protocol certification.
We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.
Drug Screen may be required.
Pay range is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. Talascend also offers a variety of benefits including: health and disability insurance, 401(k), EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, plan requirements, schedule type, and client work site mandates.
Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Military connected talent encouraged to apply.