Sales Support Specialist
Job ID
125894
Job Type
Contract
Industry
Manufacturing
Location
Wauwatosa, Wisconsin, United States
Talascend is currently seeking a Sales Support Specialist for a contract opportunity in Wauwatosa, WI
JOB DESCRIPTION:
The Sales Support Specialist is responsible for driving daily field sales operations efficiency and accuracy by providing administrative and tactical support to the field sales teams. Administrative support includes but is not limited to quote creation/edits, processing orders, change orders and concession workflow creation and closure, as well as analytical work.
ESSENTIAL RESPONSIBILITIES:
QUALIFICATIONS / REQUIREMENTS:
DESIRED CHARACTERISTICS:
JOB DESCRIPTION:
The Sales Support Specialist is responsible for driving daily field sales operations efficiency and accuracy by providing administrative and tactical support to the field sales teams. Administrative support includes but is not limited to quote creation/edits, processing orders, change orders and concession workflow creation and closure, as well as analytical work.
ESSENTIAL RESPONSIBILITIES:
- Act as liaison and partner with field sales team to meet commitments and resolve issues
- Assist with funnel management, quote creation, change orders, concessions and non-standard terms requests
- Timely document creation and distribution to sales team to meet customer commitments
- Coordinate workflow closures across all functional teams
- Proactively resolve and escalate issues across functions when necessary
- Collect, consolidate and disseminate information from / to all team members to ensure knowledge sharing and execution for assigned function
- Drive commercial compliance by supporting legal escalation workflow activities. Support any audits necessary including assisting with revenue risk mitigation during quarter close activities.
- Engage in special projects to drive or improve business performance
- Drive continuous improvement on all related processes to ensure standardization and simplification
- Enable team culture and drive organization to improve customer / client satisfaction levels and responsiveness
QUALIFICATIONS / REQUIREMENTS:
- 2 years experience in customer service or field support role.
- Proficient in use of Microsoft Office (specifically Outlook, Excel, Word, PowerPoint) with speed and accuracy.
- Excellent verbal and written communication.
- Ability to work under pressure against tight deadlines, getting work right the first time. High level of telephone and customer care skills.
- Time management skills with the ability to work with accuracy and minimum of supervision.
- Excellent organizational, project management and time management skills, including multi-tasking and ability to prioritize to meet aggressive deadlines.
- Ability to problem solve and drive issues to resolution
DESIRED CHARACTERISTICS:
- 2 years working experience in commercial field
- Working knowledge of SalesForce.com
- Familiarity with GEHC commercial processes (ITO & OTR)
- Familiarity with GEHC products and offerings
- Ability to quickly adapt in an environment where priorities change frequently
- Excellent interpersonal, team and influencing skills
- Dependable, reliable, responsible, dedicated, committed
We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.
Background Check and Drug Screen may be required.
Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.