Field Appliance Rework Lead

Job ID
131030
Job Type
Contract
Industry
Manufacturing
Location
Dallas, Texas, United States

Talascend is currently seeking a Field Appliance Lead Supervisor for a located in Dallas, Texas.

OVERVIEW:
Perform duties as a working Lead Supervisor to implement product quality enhancements in a warehouse environment. Occasional travel (out-of-town/overnight) required. Occasional Service Call ride along to go and see issues first hand at the consumer installation accompanied by Factory Service personnel.

RESPONSIBILITIES:

  • Inspection and/or installation of appliance product upgrade/enhancement
  • Environment is usually Domestic RDC (warehouse)
  • Work may be performed with other Whirlpool or Supplier contractors and/or local temp labor
  • Customer Home visits with service providers to document customer pain points
  • Rework examples:
  • Inspect condenser fan operation on a refrigerator, replace if required
  • Install upgraded software via programmer or OTA
  • Inspect and replace glass door pack adhesive on a range
  • Customer Home examples:
  • Given a weekly schedule of addresses and customer calls with a service provider
  • Shadow the service provider while documenting the customers pain points
  • Gather photos/videos/failed parts and notes from the in home visit in a google form
  • Data is taken back to whirlpool plants/engineers to understand root cause of issue to improve product
     
REQUIREMENTS:
  • Associates degree in Engineering, Manufacturing, or related field and
  • 5 + years Industrial/Automotive/Appliance Manufacturing Quality experience or
  • 5 + years experience Appliance Service Technician
  • Familiarity and experience using hand tools: drills, other powered and non powered tools
  • Familiarity and experience with computers and test equipment
  • Familiarity and experience with test and inspection SOP/Instructions
  • Must be able to lift 50 lbs and stand for long periods of time
  • Working hours normally 6am-4pm
  • Occasional travel (out-of-town/overnight) required.

 

We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.

Background Check and Drug Screen may be required.

Apply Now

Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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