Instructional Designer
Talascend is currently seeking an Instructional Designer for a contract opportunity with our client in Auburn Hills, Michigan.
Overview
The role involves producing instructional materials and documentation, analyzing processes, and developing training solutions to improve agent performance.
Responsibilities
- Produce instructor guides and participant materials for new courses.
- Write easy-to-understand user documentation for the knowledge base.
- Determine the most efficient process/method for performing tasks and functions associated with work duties through interviews and observations.
- Document use of systems and other resources necessary for performing job tasks.
- Improve individual and group performance of agents by analyzing and developing instructional solutions.
- Analyze, design and produce solutions that help agents meet and exceed performance requirements and business goals.
- Identify opportunities to improve agent performance through training and knowledge.
- Lead training efforts and produce strategies to impact behavioral change.
- Build documentation for knowledge management system.
- Create evaluation strategies for all learning solutions.
- Develop project plans that include review checkpoints for content approval.
Qualifications
- Bachelor's degree required
- 3-5 years of experience in instructional design, web-based training, eLearning, ADDIE, SAM, process improvement
Requirements
- Excellent written skills in English.
- Strong working knowledge of Microsoft Office.
- Training/presentations skills a plus.
- May be required to drive a company vehicle - valid driver’s license and clean driving record required.
- Will be required to travel domestically and internationally (10%-20%) to include Canada.
- Proficient in Microsoft Office Suite: Word, PowerPoint, Excel, Forms.
- Experience with eLearning authoring tools.
- Experience designing and developing training in multiple modalities.
- Familiarity with adult learning principles and instructional design models.
- Strong presentation and facilitation skills.
Shift
Preference is in the area / attend CTC 1-day per week, but remote work is also acceptable.
We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.
Background Check and Drug Screen may be required.
Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.