Facility Manager

Talascend is currently seeking a Facility Manager for a contract opportunity with our client in Oakland, California.

Overview

Assist the Facility Manager in the delivery of services to operate and maintain the property including customer/client services, financial management, facility maintenance, procurement, and supplier management.

Responsibilities

• Overall responsibility and accountability for day-to-day activities taking place at all assigned real estate locations
• Maintain client satisfaction with delivery of Facility Management and Workplace services and support programs to increase customer satisfaction
• Leverage delegation techniques to ensure coordinators are actioning day-to-day activities and tasks timely and accurately
• Develop/define, and communicate best practices to determine and resolve business as usual and emergency situations involving health and safety to ensure proper management and expeditious resolution
• Act as an escalation point for coordinators and client employees and use good judgment when making decisions
• Regularly rotate through each real estate location to build relationships, better understand building nuances, and ensure high levels of visibility to the team and client teams
• Work with a high level of self-review and ensure accuracy of all deliverables (vendor proposals, work order verification, etc.)
• Mentor team to become facilities and workplace experts, proactively identifying issues and engaging vendor/partners to implement solutions
• Support compliance with minimum audit and compliance standards in facility management, financial management and operational policies and procedures
• Meet or exceed site Key Performance Indicators (KPIs); monitor Service Level Agreements (SLAs) monthly to identify potential challenges and plan corrective actions accordingly
• Enforce all policies and training requirements regarding safe and efficient operations and work practices
• Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations and operations standards
• Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of best practices and innovations
• Foster connection, collaboration, and partnership with internal departments
• Showcase and demonstrate an advisory and collaborative approach in formal and informal settings (weekly meetings, cross-functional meetings, Slack communication, email communication, in-person interactions)
• Responsibility for overall aspects of work orders, including the timeliness of work order completion (regular audits, aging open work orders, effective communication with client stakeholders on updates, closing tickets timely, and other projects, as needed)
• Support facility soft services as needed and directed such as: meetings preparation, conference room reservations, food services, parking, and vending
• Any and all other duties and tasks assigned

Qualifications

• Bachelors degree
• Minimum of two years of industry experience required either in the corporate environment, third party service provider or as a consultant

Requirements

• Excellent customer, computer, managerial, verbal and written communication skills
• Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives
• Basic knowledge of building systems (mechanical and electrical systems)
• Proficiency in Google Suite preferred

Shift

M-F - 8-5pm