Data Coordinator 1

Talascend is currently seeking a Data Coordinator 1 for a remote, contract opportunity with our client.

Overview

This role involves virtually completing and verifying Section 2 of Form I-9 for new U.S. hires by conducting employment eligibility document reviews via Microsoft Teams, ensuring compliance with legal requirements and providing a welcoming experience.

Responsibilities

• Conduct scheduled video-based document reviews via Microsoft Teams with new hires within required legal timeframes.
• Examine original identity and work authorization documents presented by employees, confirming they appear genuine and relate to the individual.
• Accurately record document details and complete Section 2 in systems such as Workday and/or designated I-9 platforms, following standard operating procedures.
• Ensure all Section 2 verifications align with USCIS, DHS, and E-Verify requirements, including use of acceptable documents and photo requirements where applicable.
• Follow standard work, checklists, and quality controls to minimize errors, late completions, and rework.
• Flag discrepancies, incomplete information, or potential issues and escalate according to defined workflows.
• Provide a welcoming, professional, and empathetic first impression, explaining the I-9 process in clear, plain language.
• Guide new hires through what to expect in the session, the types of documents required, and next steps if follow-up is needed.
• Manage appointment schedules, reminders, and follow-ups to help new hires complete their verification on time.
• Partner closely with Talent Acquisition, People Services, and Onboarding teams when questions or complex scenarios arise.
• Work from a remote/virtual environment, managing a steady queue of Teams appointments and related system work.
• Adhere to defined SLAs, productivity, and quality targets such as handle time, error rates, and on-time completion.
• Protect confidential and sensitive personal information, strictly following data privacy and information security standards.

Qualifications

• High school diploma or GED required

Requirements

• Demonstrated attention to detail, with a track record of following structured processes and checklists.
• Strong verbal and written communication skills, with the ability to explain policies simply and respectfully.
• Comfortable using Microsoft Teams and other collaboration tools in a virtual setting.
• Proven ability to work independently in a remote environment, managing time and priorities effectively.

Preferred Requirements

• Experience with Form I-9, E-Verify, or employment eligibility verification in the U.S.
• Familiarity with HR systems such as Workday or similar HRIS and/or case management tools.
• Background in high-volume, service-oriented environments such as shared services, call centers, or onboarding teams.

Shift

1st shift 8am-4pm EST, remote work environment