Electric Service Platform Project Manager
Talascend is currently seeking an Electric Service Platform Project Manager for a remote, contract opportunity with our client.
Overview
this role involves leading the end-to-end delivery of a modern customer-facing electric service request application platform for a utility client, supporting multiple stakeholder environments and managing large technology implementations.
Responsibilities
- own the full project lifecycle: charter, plan, execution, cutover, and closeout
- decompose the implementation into discrete use cases and workstreams and manage each to completion
- drive scope, schedule, budget, and resource plans — keeping them current and honest
- lead cutover planning, data migration, and operational transition to steady state
- lead or support the rfp/procurement process to select a platform and system integrator
- define and finalize contracts and statements of work
- hold vendors accountable to deliverables, timelines, and quality standards
- escalate and resolve vendor issues quickly
- serve as primary project representative across customer operations, information technology, operations technology, cybersecurity, and executive leadership
- build and execute a stakeholder engagement and communications plan
- surface risks and issues proactively and bring options for resolution
- oversee requirements development, design reviews, and configuration decisions in partnership with business owners and system integrators
- manage a rigorous testing program including unit, integration, and user acceptance testing
- ensure documentation, standard operating procedures, and training are complete before go-live
- enforce security and compliance standards consistent with practices
Qualifications
- 7+ years of project management experience delivering complex, customer-facing technology implementations
- experience in the utility, energy, or infrastructure sector — understanding utility operations and stakeholders
- PMP or equivalent credential or demonstrated experience
- demonstrated ability to manage multi-vendor environments and system integrators
- experience managing implementations with significant system integration requirements
- strong stakeholder management skills — comfortable with technical, operational, and executive audiences
- ability to break down large implementations into phased workstreams and manage each independently
Preferred Qualifications
- direct experience with electric service request, permitting, or interconnection workflows
- familiarity with platforms such as Accela, PowerClerk, GridUnity, or similar intake/workflow tools
- experience with customer-facing utility applications such as self-service portals or service request systems
We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.
Background Check and Drug Screen may be required.
Pay range is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. Talascend also offers a variety of benefits including: health and disability insurance, 401(k), EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, plan requirements, schedule type, and client work site mandates.
Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.