Order Management Specialist
Talascend is currently seeking an Order Management Specialist for a contract opportunity with our client in Santa Ana, California.
Overview
The main function of this role is to maintain order management, order allocation and fulfillment, handle back orders, communicate with internal and external customers, and support various reporting, data analysis, and project activities. The position reports to the GPCA CE order management team.
Responsibilities
- Receive and process customer orders through various channels
- Verify order details, including product specifications, quantities, and delivery requirements
- Ensure orders are entered into the system accurately and promptly
- Track orders from placement to delivery, ensuring timely fulfillment
- Monitor order status and communicate updates to customers and internal teams
- Resolve any discrepancies or issues related to orders
- Address customer inquiries and concerns regarding orders, including changes, cancellations, or returns
- Provide clear and accurate information about order status, shipping times, and delivery options
- Build and maintain positive relationships with customers
- Coordinate with inventory and warehouse teams to ensure product availability
- Identify and address potential stockouts or delays that may impact order fulfillment
- Maintain accurate records of all orders, including order history, modifications, and customer communications
- Generate reports on order volume, processing times, and customer satisfaction metrics
- Analyze data to identify trends and areas for improvement
- Ensure compliance with company policies, procedures, and legal requirements related to order management
- Conduct regular audits to verify the accuracy of order processing and documentation
Qualifications
- Bachelor's degree in business management, economics, finance, accounting, or relevant field required
- 0-2 years experience required
- Strong attention to detail and organizational skills
- Basic knowledge in order management systems and software (e.g., ERP, CRM) is a plus
- Excellent communication and interpersonal skills
- Eagerness to learn and grow in a professional environment
Preferred Qualifications
- Experience with order management software or systems
- Knowledge of supply chain processes and logistics
We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.
Drug Screen may be required.
We will consider qualified applicants with a criminal history pursuant to Federal, State and Local law, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance and the San Francisco Fair Chance Ordinance. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Talascend is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Applicants with criminal histories are encouraged to apply. To find out more visit California Fair Chance Act.
Pay range is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. Talascend also offers a variety of benefits including: health and disability insurance, 401(k), EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, plan requirements, schedule type, and client work site mandates.
Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.