Customer Service Representative
Talascend is currently seeking a Customer Service Representative for a contract opportunity with our client in Auburn Hills, Michigan.
Overview
This role involves providing high-quality customer service support within a large facility, managing incoming requests, and assisting with administrative and facilities-related tasks. It offers a visible position with interaction across all organizational levels and potential for internal growth.
Responsibilities
- Handle incoming service requests such as temperature, maintenance, and restroom issues
- Maintain accurate logs for tracking and follow-up
- Support vendor coordination and open order tracking
- Assist with administrative and facilities-related tasks during slower periods
Qualifications
- Bachelor's degree preferred (engineering, finance, environmental, construction, etc.)
- Candidates actively working toward their degree or recent grads are encouraged to apply
- Strong customer service experience (retail, restaurant, call center, etc.)
- Professional, polished communication skills with critical phone presence
- Ability to multi-task and work efficiently in a fast-paced environment
- Comfort interacting with a wide range of individuals from frontline to leadership
- Strong attention to detail and ability to quickly learn systems and processes
- Demonstrated ability to perform the duties of this position through relevant experience, training, or education.
We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.
Background Check and Drug Screen may be required.
Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.