Customer Service Coordinator
Talascend is currently seeking a Customer Service Coordinator for a contract opportunity with our client in Houston, Texas.
Overview
This role involves answering employee questions, managing customer tickets, and communicating with customers to resolve service issues. The position requires effective use of software tools and strong communication skills to ensure customer satisfaction.
Responsibilities
- Creates, assigns, and updates customer tickets daily
- Communicates with customers about service issues and collaborates with internal departments for resolution
- Uses programs and software tools to manage various tasks, benefit changes, ticket requests, and customer inquiries
- Utilizes listening and communication skills to identify problems, needs, and opportunities
- May be required to work regular evening hours
- Performs additional duties as necessary
- Adequate use of telephony system
- Basic computer skills, utilizing online resources
Qualifications
- High school diploma or G.E.D required
- Zero to four years of previous experience
- Strong organizational, customer service, writing, and communication skills
We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.
Background Check and Drug Screen may be required.
Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.