Infrastructure Support Specialist
Talascend is currently seeking an Infrastructure Support Specialist for a contract opportunity with our client in Richland, Washington.
Overview
This position involves supporting the Office and Administrative Services infrastructure team with various software and work processes related to document control and records management, including SharePoint and PowerApps support. The role requires handling complex software landscapes, troubleshooting, and providing interdepartmental support.
Responsibilities
- Plan, schedule, and monitor work within a limited time horizon using applicable methods and tools effectively
- Respond to customer needs, questions, and concerns in an accurate, effective, and timely manner
- Perform tasks utilizing established records and information management standards and methods
- Support the conversion from SharePoint 2016 to SharePoint Online, developing, maintaining, and supporting SharePoint sites
- Support the transition from current eforms platform to Microsoft PowerApps, developing and maintaining PowerApps eforms
- Provide interdepartmental customer support for office applications
- Troubleshoot data anomalies and report discrepancies
- Produce reports using MS Excel and Word
- Assist in data assembly and process development
- Interface routinely with project personnel, providing support and responding to questions
- Stay current with relevant technologies and recommend work process improvements
- Adjust priorities as directed
- Operate standard office equipment and automation tools
- Work overtime on short notice as needed
- Perform other duties as assigned by supervisor
Qualifications
- Bachelor’s degree in a related business field and 1 year of related experience or a high school diploma and 7 years of related experience
- Must possess the right to work and stay in the United States without visa sponsorship
- Ability to complete pre-employment screening, including drug test, physical (if at construction site), and background check
- Ability to obtain a Department of Energy badge for access to the Hanford Site
- Intermediate to advanced knowledge of Microsoft Word, Excel, and Outlook
- Flexibility, positive attitude, and effective collaboration skills
- Ability to work independently and in teams
- Strong analytical, problem-solving, and troubleshooting skills
- Excellent attention to detail and effective communication skills
- Self-motivated with good organizational skills and the ability to prioritize and meet deadlines
- Willingness to learn new processes and software
- Ability to follow established quality methods and procedures
Preferred Qualifications
- Experience in extracting reports and performing queries in databases
- Experience with workflow and form development
- Experience with Power Platform applications and development
- Experience in AI training and application development
- Knowledge of user interface and user experience principles
- Some experience with SQL, HTML, and ASP .NET programming
- Customer service skills related to issue resolution
- Experience in document control and records management processes
- Experience with SharePoint Online (page design, site setup, list and library building)
We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.
Background Check and Drug Screen may be required.
Pay range is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. Talascend also offers a variety of benefits including: health and disability insurance, 401(k), EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, plan requirements, schedule type, and client work site mandates.
Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.