Talascend is currently seeking a Process Improvement Specialist for a contract opportunity with our client in Phoenix, Arizona.
Overview
This role is focused on identifying process improvements and operational efficiencies within the organization. The ideal candidate will analyze data, investigate root causes, and collaborate with business partners to implement sustainable solutions that enhance overall performance.
Responsibilities
- Identify trends, recurring issues, and process improvement opportunities
- Investigate root causes and implement sustainable solutions
- Analyze data from daily reports on closed tickets and workflows to improve operational efficiency
- Research and resolve complex or unfamiliar issues
- Document findings, recommendations, and process changes
- Collaborate with business partners to streamline and simplify work
Qualifications
- Bachelor’s degree or equivalent experience
- Minimum of 2 years of experience in process improvement or operational support
- Strong analytical and problem-solving skills
- Excellent communication and documentation skills
- Demonstrated ability to perform the duties of this position through relevant experience, training, or education
- Ability to work independently and through ambiguity
Preferred Qualifications
- Experience with process improvement methodologies
- SQL experience preferred but not required
- Fluent in written and verbal French (non-negotiable)
- Self-motivated, curious, and adaptable
We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.
Background Check and Drug Screen may be required.
Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.