Call Center Representative -OVERNIGHT
Talascend is currently seeking a remote Customer Service Representative.
SUMMARY:
We are looking for a competent Call Center Representative to field customer calls and emails, provide information, place parts and consumables orders, create price quotes for services, assign field technicians to sites.
RESPONSIBILITIES:
Respond to all phone and emails from customers and internal team
Open service requests and sales orders for contract parts, returned parts and projects
Manage telephone and email enquiries.
Review open service requests and bring to a satisfactory closure within a timely manner.
Help to manage for new machines to be installed, moved and decommissioned.
Ensure all project information is updated in Salesforce.
Manage quotes being sent to customers, and process through to the Order Entry team for order creation.
Ensure parts are shipped ready to meet field technicians.
Keep customers regularly informed of service request progress.
Coordinate repairs and technical support with field personnel and schedule workload accordingly
Ability to multi-task
Ability to work independently / remote
QUALIFICATIONS:
Proven experience as call center representative or similar position
Experience in customer service is essential.
Proficient in English; Good knowledge of additional languages will be a definite plus.
Working knowledge of MS Office
Ability to work under pressure.
Ability to work independently and multi-task.
11pm - 7:30am - Eastern time zone, M-F
We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.
Background Check and Drug Screen may be required.
Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.