Customer Care Specialist

Job ID
133307
Job Type
Contract
Industry
Manufacturing
Location
Plano, Texas, United States

Talascend is currently seeking a Customer Care Specialist for a long-term contract opportunity with our client in Plano, Texas.

Overview

This role contributes to the team's growing need for business intelligence, insights/dashboard management, strategic development, customer experience, and related best practices.

Responsibilities

  • Maximize customer satisfaction by providing prompt actions to customers' needs and obtain quality photos/data to determine the root cause of claims.
  • Provide efficient solutions to customer-facing agents by developing and operating guides and contents.
  • Use various tools/dashboard/systems to quantify the agents' performance of customer care and develop appropriate actions to improve performance and quality.
  • Analyze end-to-end processes that customers experience and participate in providing suitable resolutions accordingly.
  • Monitor and review customer calls/tickets for customer care quality control.
  • Maintain and improve operational quality by monitoring system performance; identifying and resolving problems.
  • Identify/resolve bottlenecks of customer care status and resolve with internal/external stakeholders.
  • Manage inbound packages and inventory transfer.
  • Track & manage service tracking to ensure swift service procedures and rapid follow-up on completed service tickets.

Requirements

  • Completed college degree or high school diploma
  • 3-5+ years of Customer care experience (call center)
  • Claims management experience
  • Insurance claims or adjuster background beneficial
  • Experienced in MS Excel
  • Fluency in Spanish is highly preferred, but not required
  • Verbal and written communication skills
  • Attention to detail
  • Ability to work independently and manage one's time
  • Ability to accurately document and record customer/client information

We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.

Background Check and Drug Screen may be required.

Apply Now

Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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