Claims Management Specialist
Talascend is currently seeking a Claims Management Specialist for a contract opportunity with our client in Englewood Cliffs, New Jersey.
Overview
The primary objective of the Claims Management Specialist is to support the Product Safety/Product Liability Department with operational activities including direct claim handling, customer contact and admin support, and overall claims management.
Responsibilities
- Collaborate with team members in the Product Safety department, PL Insurance Carrier, outside law firm and 3rd Party administrators.
- Generate daily/weekly/monthly reports, with analysis and recommendations.
- Manage 4-7 ongoing and ad-hoc projects that may include KPIs and Metrics.
- Ensure that all projects have required documentation as they move through the project tollgates.
- Communicate to Product Liability leadership on project status and escalation/decision points.
- Work cross functionally with HQ teams in Korea and SEA operations to manage all possible risks.
- Manage pending claims, KPI & TAT Management.
- Handle claim registration to closure.
- Conduct product verification and liability assessment by reviewing diagnosis results.
- Report on high-profile claims to the leadership.
Qualifications
- Bachelors Degree (or equivalent experience)
- 1-3 Years applicable experience
Requirements
- 3-5 years of hands-on claims management & customer care experience.
- Expertise in MS, Excel, and PPT.
- Proven capability to analyze data and develop a course of action.
- Proven ability to prioritize and manage multiple projects, meet deadlines and drive to resolution.
- Process, procedure, strategic planning and project development experience.
- Experience working with and influencing cross-functional teams.
- Experience working within the insurance and/or home appliance industry a plus.
- Experience with product development or testing a plus.
- Experience working in a complex and wide organization and department.
- Claims Adjuster License a plus.
- Takes project ownership and possess leadership qualities with an entrepreneurial approach.
- Ability to think analytically and deep attention to detail.
- Project management skills advantageous.
- Initiative and can do attitude, ownership with initiative.
- Sense of urgency, flexible, self-motivated, self-organized, self-directed, and results-oriented.
- Customer service focus with excellent relationship management skills.
- Ability to effectively engage with and facilitate collaboration with diverse groups/stakeholders.
- Demonstrated ability to interact with peers, supervisors, managers and senior management.
- Team oriented, but able to work independently and manage multiple tasks.
- Able to perform complex quantitative analysis (Advanced Excel skills) to flag risk and report in timely manner.
- Capability of storytelling visually and speaking to small groups 5-10 people.
Shift
Onsite
We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.
Background Check and Drug Screen may be required.
Pay range is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. Talascend also offers a variety of benefits including: health and disability insurance, 401(k), EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, plan requirements, schedule type, and client work site mandates.
Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.