After Sales Specialist

Talascend is currently seeking an After Sales Specialist for a direct hire opportunity with our client in Bloomfield Hills, Michigan.

Overview

This role involves becoming the go-to contact for customers after sales are closed, ensuring their needs are met with empathy, accuracy, and urgency.

Responsibilities

• Serve as the primary customer contact after sales are closed
• Communicate with customers via phone and email to resolve issues and provide updates
• Collaborate with Sales, Purchasing, Shipping, Quality, and AR departments to support customer needs
• Accurately process and enter orders into Salesforce within 24 hours
• Use customer portals to manage purchase orders and order changes
• Confirm ship dates and ensure timely delivery coordination
• Maintain customer files, update pricing, and handle invoicing
• Manage EDI releases and ensure all data matches customer documentation
• Respond to requests such as lot certifications, Bills of Lading, and packing slips
• Handle re-quotes and major order changes in partnership with Account Managers
• Contribute to internal operations by consistently improving processes and communication

Qualifications

• Experience with Customer Portals (EDI) (required)
• Familiarity with Salesforce and Plex (preferred but not required)

Requirements

• Strong verbal and written communication skills
• Positive, empathetic, and personable with all customers
• Excellent organizational and multitasking abilities
• Ability to remain calm and professional under pressure
• Experience working cross-functionally with internal departments
• Attention to detail and commitment to minimizing errors
• A proactive approach to improving customer service workflows

Shift

Full-time, expected hours: 40 per week