Remote ServiceNow CMDB Specialist

Job ID
134113
Job Type
Contract
Industry
Manufacturing
Pay Rate
$55 - $63.77 an hour
Location
Work from home

Talascend is currently seeking a ServiceNow CMDB Specialist for a remote, W-2 contract opportunity with our client.

Overview

We are seeking a highly skilled and experienced ServiceNow CMDB (Configuration Management Database) Specialist for a temporary 6-month position. The ideal candidate will be responsible for managing, maintaining, and optimizing the CMDB within the ServiceNow platform.

Responsibilities

  • Implement, configure, and maintain the ServiceNow CMDB to ensure data accuracy and integrity with design guidance and collaboration with the infrastructure operations team and the ServiceNow tool owner.
  • Develop and enforce CMDB policies, business rules, standards, and procedures.
  • Perform regular audits and reconciliation of CMDB data to ensure compliance with organizational standards.
  • Set up discovery schedules, probes, and sensors.
  • Suggest and reconcile best-use data sources for discovery.
  • Configure and manage mid-servers and credentials in ServiceNow.
  • Understand discovery patterns and create new patterns as needed.
  • Manage CI classes and create relationships within the CMDB.
  • Understand the structure of the CMDB and its alignment with the Common Services Data Model (CSDM).
  • Suggest and develop automated processes to remove/retire stale CMDB data and relationships.
  • Apply knowledge of IP addresses, protocols, firewalls, and ports to support CMDB and discovery processes.
  • Understand Windows/Linux administration and common services like DNS, DHCP, and Active Directory (AD) and how these services interoperate within the ServiceNow environment.
  • Manage service accounts and ensure secure access to systems.
  • Utilize basic scripting knowledge in PowerShell, JavaScript, or Python to automate processes and enhance CMDB functionality.
  • Work closely with IT teams, business units, and external vendors to ensure CMDB supports organizational goals.
  • Provide training and guidance to stakeholders on CMDB processes and best practices.
  • Develop and maintain dashboards and reports to provide insights into CMDB data.
  • Monitor CMDB performance and provide recommendations for improvement.
  • Configure and maintain the CMDB Health Dashboard.

Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Minimum 3-5 years of experience working with ServiceNow CMDB.
  • Proven experience in ITSM processes, including Incident, Problem, Change, CMDB, and Asset Management.
  • Hands-on experience with ServiceNow Discovery, Service Mapping, and integrations.
  • ServiceNow Discovery: Setting up schedules, probes, and sensors; mid-server configuration; managing credentials; understanding discovery patterns and creating them.
  • ServiceNow CMDB & CSDM: CI classes and creating relationships; understanding the structure of the CMDB and its relation to the Common Services Data Model.
  • Network Fundamentals: Understanding of IP addresses, protocols, firewalls, and ports.
  • Operating Systems & Compute Environments: Windows/Linux administration; common services like DNS, DHCP, AD; ability to work with service accounts.
  • Basic knowledge of scripting in PowerShell, JavaScript, or Python.
  • Strong knowledge of ServiceNow platform capabilities and CMDB architecture.
  • Excellent analytical and problem-solving skills.
  • Strong communication and collaboration skills.
  • ServiceNow Certified System Administrator (CSA) required.

Preferred Qualifications

  • ServiceNow Certified Implementation Specialist – Data Foundations (DF).
  • Experience with ITIL frameworks and processes.
  • Familiarity with cloud infrastructure and hybrid environments.
  • Knowledge of data governance and compliance standards.
  • Knowledge or experience with ManageEngine OpManager, Microsoft SCCM, or other data integration sources.

We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.

Background Check and Drug Screen may be required.

Apply Now

Pay range is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. Talascend also offers a variety of benefits including: health and disability insurance, 401(k), EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, plan requirements, schedule type, and client work site mandates.

Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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