ServiceNow Integration Specialist

Job ID
134471
Job Type
Contract
Industry
Manufacturing
Location
Charlotte, North Carolina, United States

Talascend is currently seeking a ServiceNow Integration Specialist for a contract opportunity with our client in Charlotte, North Carolina.

Overview

We are looking for a senior ServiceNow integration specialist responsible for designing, developing, and maintaining complex integrations between the ServiceNow platform and external enterprise systems. This role involves serving as a technical subject matter expert in integration architecture, ensuring secure, scalable, and reliable data exchange across various platforms and services.

Responsibilities

  • Design, build, and support integrations between ServiceNow and third-party systems using REST, SOAP, web services, IntegrationHub spokes, and MID Servers
  • Develop inbound and outbound integrations, including bi-directional data synchronization and event-driven workflows
  • Create and maintain import sets, transform maps, and data reconciliation logic to ensure data accuracy and normalization
  • Define integration patterns, standards, and reusable components aligned with enterprise architecture guidelines
  • Ensure integrations follow best practices for performance, security, and maintainability
  • Support CMDB and CSDM alignment by integrating authoritative data sources and maintaining data quality
  • Monitor integrations, implement logging and error handling mechanisms, and resolve complex integration issues
  • Perform performance tuning and root cause analysis for failed or degraded integrations
  • Support system upgrades and platform releases by validating integration compatibility
  • Partner with architects, developers, infrastructure teams, and stakeholders to gather requirements and deliver solutions
  • Provide technical guidance and mentoring to junior developers or integration specialists
  • Document integration designs, data mappings, and operational runbooks

Qualifications

  • 5+ years experience with ServiceNow integrations, including REST, SOAP, IntegrationHub, and MID Server architecture
  • 3+ years experience integrating with enterprise systems such as monitoring tools, HR platforms, cloud services, identity providers, or asset systems
  • 5+ years of ServiceNow platform experience with a focus on integrating with enterprise environments
  • Solid understanding of authentication and security concepts (OAuth, certificates, tokens)
  • Proficiency in JavaScript and ServiceNow scripting (Business Rules, Script Includes, APIs)
  • Proven ability to design and support complex, multi-system integrations
  • Experience working in ITSM, ITOM, CMDB, HR, or Security use cases
  • Strong analytical and problem-solving skills
  • Ability to communicate complex technical concepts to non-technical stakeholders
  • Comfortable working independently and leading technical discussions

Preferred Qualifications

  • ServiceNow certifications (e.g., CSA, CAD, Integration related CIS)
  • Experience with CMDB, CSDM, Discovery, or Service Mapping
  • Ability to anticipate customer needs
  • Initiative-taking and problem-solving abilities
  • Results-oriented and data-driven decision making
  • Adaptability to evolving organizational needs and processes
  • Commitment to delivering high-quality solutions that meet business requirements
  • Passion for optimizing, automating, and transforming processes and driving continuous improvement
  • Ability to prioritize effectively and manage multiple tasks simultaneously
  • Customer, end user, and stakeholder empathy
  • Servant mindset

We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.

Background Check and Drug Screen may be required.

Apply Now

Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Start a new job search