Customer Service Representative
Talascend is currently seeking a Customer Service Representative for a contract opportunity with our client in Richmond, Virginia.
Overview
The customer service representative serves as an advisor for energy conservation programs, handling inbound and outbound calls to assist customers in navigating our portfolio of energy conservation services. The role involves documenting interactions, understanding customer needs, and partnering with teams to ensure customer inquiries are resolved effectively.
Responsibilities
- Become proficient in our portfolio of energy conservation programs
- Answer inbound calls, make outbound calls as necessary to resolve customer inquiries in a timely manner
- Probe to uncover customer needs and interests, help customers navigate through our portfolio of energy conservation programs to understand which may be most beneficial
- Discuss eligibility requirements as defined in the terms and conditions
- Partner with teams to ensure timely resolution of customer inquiries
- Route customers to the appropriate energy conservation program
- Document customer interactions
- Other duties as assigned
Qualifications
- High school degree or equivalent
- Prior call center experience, with a minimum of 3 years preferred
- Working knowledge of call center practices and technology
- Polished verbal communication skills
- Interpersonal skills with the ability to quickly establish rapport with customers
- Bilingual applicants (Spanish) valued
We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.
Background Check and Drug Screen may be required.
Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.