Vendor Relations Clerk

Talascend is currently seeking a Vendor Relations Clerk for a contract opportunity with our client in Windsor, Connecticut.

Overview

This role involves managing the day-to-day maintenance of the repairs process, coordinating vendor requests, and ensuring timely resolution of issues related to vendor interactions and equipment repairs.

Responsibilities

• Receive customer requests and coordinate vendors for completion of repairs or equipment requests.
• Record all incoming issues in designated systems and follow up with vendors and clients to ensure deadlines are met.
• Provide continuous updates to customers and systems in a timely and accurate manner.
• Address day-to-day issues related to vendors and collaborate with internal partners for resolution.
• Review and submit quotes and information received from vendors, coordinate or order parts, and manage trash needs.
• Utilize systems to check for accuracy on work orders to ensure efficient processing and accurate reporting and billing.
• Monitor team email and systems for new or escalated requests and assist with coverage.
• Maintain orders within assigned territory to meet individual and team metrics, and assist in other areas when needed.
• Review and analyze processes and procedures to identify improvement opportunities and recommend solutions.
• Interact externally to resolve operational issues with departments, vendors, and outsourced companies.
• Assist with developing and implementing process improvements related to vendor processes.
• Support the onboarding process for new vendors as necessary.

Qualifications

• High school diploma or GED (accredited)
• Experience with D365

Preferred Qualifications

#IND