CCA Breakpoint Coordinator

Job ID
136269
Job Type
Contract
Industry
Manufacturing
Location
Warren, Michigan, United States

Talascend is currently seeking a CCA Breakpoint Coordinator for a contract opportunity in Warren, MI

Overview:
CCA Breakpoint Coordinator to support Customer Care and Aftersales (CCA) activities related to service parts availability, timing, and breakpoint execution. In this role, you will help analyze part-level data, coordinate cross-functional follow-up, and support decisions that improve service part availability for customers and dealers.
This is a strong fit for someone with supply chain or parts planning experience who is comfortable working with detailed information, identifying risks, and driving actions to completion. The ideal candidate understands how parts availability, supplier timing, and retail service needs connect within the automotive environment.

Responsibilities:

  • Support the development, validation, and maintenance of breakpoints for service parts and related supply chain activities
  • Analyze parts data, inventory positions, demand signals, supplier timing, and implementation dates to identify risks and recommend actions
  • Review open issues affecting part availability and help coordinate follow-up across supply chain, purchasing, engineering, operations, and related teams
  • Track action items, recovery timing, and key decisions to help ensure timely execution
  • Communicate updates clearly to internal stakeholders, including issue summaries, timing changes, and recommended next steps
  • Maintain accurate records, reports, and supporting documentation
  • Escalate supply, timing, or execution risks when customer impact or service disruption is possible
  • Help improve processes, reporting, and follow-up routines related to breakpoint management
  • Support a fast-paced team environment where priorities may shift based on business needs


Requirements:

  • Strong analytical skills with the ability to review data, identify patterns, and support sound decisions
  • Strong attention to detail and a high level of accuracy in reviewing part, timing, and supply information
  • Strong written and verbal communication skills
  • Strong problem-solving skills and the ability to work through issues in a structured way
  • Strong follow-up skills and the ability to manage multiple open items to closure
  • Ability to work independently and collaboratively with cross-functional teams
  • Proficiency in Microsoft Excel and other standard business tools for tracking, reporting, and analysis
  • Ability to adapt quickly, manage changing priorities, and remain organized in a fast-paced environment
  • Associate or bachelor's degree in supply chain, business, logistics, operations, automotive technology, or a related field, or equivalent relevant experience
  • 1 to 3 years of experience in supply chain, parts planning, inventory analysis, purchasing support, aftersales, dealership operations, or a related business function
  • Experience working with detailed data, reports, spreadsheets, or operational tracking tools
  • Experience coordinating follow-up across multiple stakeholders or business functions
  • Ability to interpret timing, status, and risk information and translate it into clear actions
Preferred Experience
 
  • Experience in automotive service parts, aftersales, dealership fixed operations, or parts planning
  • Understanding of the automotive retail or service environment and how parts availability impacts the customer and dealer experience
  • Experience supporting parts changes, breakpoints, supersession activity, or related implementation work
  • Experience working with supplier timing, recovery plans, or material availability issues
  • Familiarity with Customer Care and Aftersales (CCA) or a similar aftermarket/service parts organization

We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.

Background Check and Drug Screen may be required.

Apply Now

Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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