Talascend is currently seeking an Knowledge Management Specialist for a remote, contract opportunity with our client.
Overview
This role involves leading end-to-end knowledge management efforts to support the organization’s AI-powered chatbots and content strategies. The specialist will work closely with cross-functional teams to ensure high-quality, accessible, and accurate knowledge content.
Responsibilities
- Author high-quality knowledge articles, procedures, and documentation in accordance with organizational cycles and activities
- Enforce knowledge governance policies, including review workflows, stakeholder alignment, and change management standards
- Conduct regular content audits to maintain accuracy, relevance, and compliance
- Build and maintain strategic partnerships with Centers of Excellence across the organization
- Serve as the primary liaison between technical teams and business stakeholders for knowledge-related initiatives
- Troubleshoot technical issues and identify knowledge gaps versus platform bugs or errors
- Stay current with ServiceNow updates and best practices for knowledge management
Qualifications
- 3-5 years of experience in knowledge management, technical writing, or content strategy
- Bachelor’s degree preferred
- Strong understanding of content management systems and information architecture
- Familiarity with analytics tools for measuring content performance
- Proven experience collaborating with cross-functional teams and subject matter experts
- Demonstrated ability to perform the duties of this position through relevant experience, training, or education
We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.
Background Check and Drug Screen may be required.
Pay range is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. Talascend also offers a variety of benefits including: health and disability insurance, 401(k), EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, plan requirements, schedule type, and client work site mandates.
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Military connected talent encouraged to apply.