Quote Manager
Talascend is currently seeking a Quote Manager for a remote opportunity with our client.
Overview
This role will require you to function as a quote manager for the Steam Parts Americas Region fulfillment team within the organization.
Responsibilities
- Focus on customer parts fulfillment through quote acceleration; work quickly and effectively to resolve customer issues
- Interface with internal customers daily to meet fulfillment needs for quotes, meeting monthly quote targets and customer deadlines
- Drive fulfillment processes across critical enabling cross-functional teams to support customer delivery expectations (including Engineering, Sourcing, Pricing, Factories and Sales)
- Act as the voice of the customer for escalations related to quotes that can affect sales targets or parts delivery
- Support system enhancements and key initiatives that affect parts fulfillment operations
- Understand affected order management performance indicators – as critical measures of parts fulfillment excellence
- Manage quote data quality across the lifecycle of quote - emphasis on key dates
- High school diploma or equivalent
- Associate degree preferred
- Experience in customer support or related roles
- Strong communication and problem-solving skills
- Proficiency in CRM software and support tools
- Excellent interpersonal skills and a customer focused attitude
- Ability to succeed in a team environment and across a matrixed organization
- Proficiency in Microsoft Office Software
- SAP experience
- Candidate must be able to work EST hours of 8am to 5pm Monday through Friday.
We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.
Background Check and Drug Screen may be required.
Pay range is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. Talascend also offers a variety of benefits including: health and disability insurance, 401(k), EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, plan requirements, schedule type, and client work site mandates.
Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.