Vendor Relations Coordinator

Talascend is currently seeking a Vendor Relations Coordinator for a contract opportunity with our client in Windsor, Connecticut.

Overview

Reporting to the vendor relations supervisor/manager, this position will be responsible for the day-to-day maintenance of repairs process.

Responsibilities

• Receives customer requests and coordinates vendors for completion of repairs or equipment requests.
• Records all incoming issues in designated system(s) and follow up with vendors and clients to ensure deadlines are met.
• Provides continuous updates to customers and systems timely and accurately.
• Addresses day-to-day issues related to the vendor and works with internal partners to resolve issues in a timely manner.
• Reviews and submits quotes and information received from vendors to determine next steps, coordinating or ordering parts, and other trash management needs.
• Utilizes systems to check for accuracy on work orders entered to ensure they are processed efficiently, and data is correct for reporting and billing purposes.
• Monitors team email and systems for new or escalated requests and assists with coverage.
• Maintains orders in assigned territory to meet individual/team metrics and ensure accuracy. Assists in other areas when needed.
• Reviews and analyzes processes and procedures to identify needs and provide recommendations with high emphasis on continuous improvement.
• Interacts externally to resolve issues affecting operations, including intercompany departments, vendors, and other outsourced companies.
• Assists with developing and implementing process improvement solutions related to vendor processes and collaborates with operating areas to implement.
• Assists as necessary with the onboarding process of all new vendors.

Qualifications

• High school diploma or GED (accredited).
• No previous experience required.