Business Analyst

Talascend is currently seeking a Business Analyst for a long-term contract opportunity with our client in Plano, Texas.

Overview

This role involves overseeing and optimizing operational processes for the team, focusing on system integration, process improvement, and cross-functional collaboration to enhance customer experience and operational efficiency.

Responsibilities

• Develop and implement operational strategies to streamline system integration and set-up processes for MX Care+.
• Collaborate with cross-functional teams to ensure timely and efficient deployment of systems and solutions.
• Act as liaison between IT/dev teams and Care+ business, responsible for requirements gathering, system analysis & process improvement, project facilitation and testing, and documentation.
• Execute and own SEA Care+ system set-up, including SKU creation and product mapping across multiple channels.
• Monitor and analyze operational performance metrics to identify areas for improvement and implement corrective actions.
• Ensure compliance with organizational policies and industry regulations in all operational activities.
• Support internal and external partners based in Korea and India, working outside of US business hours approximately 10%-15% of the time.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 5 years of experience in operations management with a focus on system integration and set-up.
• Strong understanding of operational processes and project management methodologies.
• Proven ability to lead and manage cross-functional teams.
• Excellent communication, problem-solving, and analytical skills.

Preferred Qualifications

• Fluent in English and Korean strongly preferred. 
• Experience in the device protection, technology or consumer electronics industry.
• Familiarity with MX Care+ operations and systems.